Your Customer Uses Traceable — Here Is What That Means for You

EU law is introducing Digital Product Passports, starting with batteries from 18 February 2027. Your customer needs supply chain data from you to comply. Traceable makes it simple: no account to create, no software to install, no cost to you.

You use the Supplier Portal, a separate portal in the Traceable platform. Your answers are visible only to the customer who requested them. You control every share.

Talk to the team Need DPPs for your own products?

How it works — three steps, no friction

1

Receive an email

Your customer invites you through Traceable and sends you a data request. You receive an email and sign in with a one-time code sent to your address.

2

Review and approve the request

Log in with your OTP code. You see exactly what your customer is requesting and why. You choose what to share — upload certifications, enter component data, respond to due diligence questions. You can also decline. Nothing is shared without your explicit approval.

3

Done

Your answers go to your customer, who reviews them for the product passport. You close the tab. No account, no subscription, no follow-up required.

What you will typically be asked to provide

The exact data depends on your product type and your customer's regulation. Common requests include:

  • Material composition and recycled content percentages
  • Test reports and safety certificates (PDF upload)
  • Country of origin for raw materials
  • Carbon footprint data for your component
  • REACH/SVHC declarations
  • Declarations of conformity

Your data is protected

You see only your requests

The portal shows only data requests directed to you. You cannot see other suppliers, other products, or any of your customer's proprietary data.

Encrypted and EU-hosted

All data is encrypted at rest and in transit, hosted in EU data centres. Full GDPR compliance. The platform separates each customer's data from other customers' data in the application. Row-level security is enabled on database tables as a further control on direct database access.

No account required

OTP-authenticated access means no username, no password, no profile to maintain. Each session is independently verified.

Audit trail

Every data submission is timestamped and attributed. Both you and your customer have a clear record of what was provided and when.

Supplier FAQ

No. Supplier portal access is free. Your customer's Traceable subscription covers the platform. You pay nothing.

Yes. If you also manufacture products that need EU Digital Product Passports, you can register for a free trial of your own Traceable account at no cost.

Each customer sends separate data requests. Your data for Customer A is never visible to Customer B. Complete isolation between all customers. You can also keep your material specifications in a materials library in the portal, but each request is answered separately: nothing is copied from one customer's request to another's.

The EU Battery Regulation (2023/1542) requires battery passports from 18 February 2027 for LMT batteries, industrial batteries above 2 kWh and electric vehicle batteries (Article 77(1)). The ESPR (2024/1781) lets the Commission require Digital Product Passports for other product groups, one delegated act at a time, and excludes food, feed, medicinal products and some other goods (Article 1(2)).

Need your own Digital Product Passports?

If your own products need EU DPPs, register for a free trial. Any supplier that uses the portal can also become a platform customer with its own account.

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